55h FAQ — All Your Questions Answered in One Place

Each person is allowed only one account. Attempting to open multiple accounts using the same mobile number, email address, or ID document may result in all accounts being permanently suspended and balances forfeited.

Please wait a moment — SMS can sometimes take 1–2 minutes to arrive. Check that your mobile has a network connection and that you entered the correct number. If it still has not arrived, use the resend option or contact live chat support.

On the login page, click "Forgot Password?" Enter your registered mobile number and an OTP will be sent to you. Verify your identity with the OTP, then set a new password. The entire process takes under 3 minutes.

KYC (Know Your Customer) is an identity verification process. It is required to increase your withdrawal limit or withdraw larger amounts. Simply upload a photo of your national ID card or passport. KYC helps keep your account secure and prevents fraud.

Yes, but only after a security verification. Go to Account Settings and submit a change request. A verification code will be sent to your existing number or email. Once verified, you can update your details. Contact support if you run into any issues.

You can find the self-exclusion or account closure option in your Account Settings. You can suspend your account temporarily or close it permanently. Make sure to withdraw your balance before permanently closing your account. For more details, please visit Responsible Gaming View page.

Log in → Go to the Deposit menu → Choose your preferred payment method → Enter the amount → Confirm the payment. Deposits can be made via mobile banking, bank transfer, and more. Your balance is usually updated within a few minutes.

The minimum deposit at 55h varies by payment method. For mobile banking, it generally starts from BDT 100. Maximum limits also differ by method. For more details, please visit Deposit Page See details.

Wait 5–10 minutes first — processing can sometimes take a little time. Try refreshing the page or logging out and back in. If the deposit still doesn't appear, contact Live Chat support with your payment reference number or a screenshot.

55h does not charge any additional fees for deposits. However, your payment provider (mobile banking or bank) may apply their own transfer charges. This is outside 55h's control.

No. For security reasons, 55h only accepts deposits from payment methods registered in the account holder's name. Payments from third parties may be rejected and the account may be subject to investigation.

Yes. In 55h's Responsible Gaming section, you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. Increasing a limit requires a waiting period of 24–72 hours.

Log in → Go to the Withdrawal menu → Select the amount and payment method → Review and confirm your details. Withdrawals are typically processed via mobile banking or bank transfer. Processing times vary depending on the method.

Mobile banking withdrawals typically arrive within 15 minutes to a few hours. Bank transfers may take 1–3 business days. Additional time may be needed if your KYC verification is incomplete or if extra security checks are required.

Minimum and maximum withdrawal limits vary by payment method and your account's KYC level. Mobile banking withdrawals generally start from a minimum of BDT 200. Complete your KYC to increase your maximum limit. See details On the Withdrawal page is provided.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, a security review, or a mismatch in your account details. Contact Live Chat and our team will identify the issue and help you resolve it.

To withdraw winnings from a bonus, you must first meet the specified wagering requirements. Once the wagering is complete, the bonus converts to real cash and can then be withdrawn. For full terms and conditions, see details Terms and Conditions Found on page.

55h generally does not charge any fees for withdrawals. However, your bank or mobile banking provider may apply their own charges — this is entirely at the discretion of the third party. Some withdrawal methods may also have a limit on the number of free transactions.

55h offers betting on cricket, football, kabaddi, tennis, basketball, and many more sports. Bingo, Virtual Sports, and Live Casino games are also available. The range and variety of markets continue to grow.

55h uses decimal odds. For example, odds of 2.50 mean that a BDT 100 bet returns a total of BDT 250 if you win (your original stake plus BDT 150 in profit). The higher the odds, the lower the probability of winning but the greater the potential payout. In live betting, odds change in real time as the match progresses.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can partially or fully settle your bet before the match ends. Note that Cash Out may not be available on all markets.

If a match is cancelled or abandoned, your full stake is generally refunded. If the match was partially played, the outcome may be settled according to the applicable rules. For full details Terms and Conditions.

An accumulator or parlay combines multiple bets into one. If every selection wins, the returns are multiplied together. For example, if three bets have odds of 2.0, 2.5, and 3.0, the combined odds would be 15.0. However, if any single selection loses, the entire accumulator is lost.

Once the match or event result is confirmed, winnings are automatically credited to your wallet — usually within a few minutes of the match ending. Live betting payouts are even faster. Disputes over scores or result verification may cause slight delays.

The minimum bet at 55h varies by market, but generally starts from BDT 10. Maximum bet limits are also set according to the market and event. New members are advised to start with smaller bets.

The 55h app is available directly from Download Page The app is available for both Android and iOS. Do not download from any third-party sites or links — only download from the official 55h.live website.

To install a third-party APK on Android, go to Settings → Security → enable "Unknown Sources". Once that is done, try installing the app again. For security, you can turn this setting off again after installation.

When a new update is available, you will usually receive a notification when you open the app. Download Page You can also download and install the latest version from there. You do not need to uninstall the old version first — your data will not be lost.

The app offers features such as push notifications, faster loading, biometric login (fingerprint/face), and offline score tracking. It uses less mobile data and delivers a smoother overall experience. Occasional app-exclusive bonuses are also offered.

Start by clearing the app cache (Settings → Apps → 55h → Clear Cache), then restart the app. If the problem persists, uninstall and reinstall the app. Also check that your internet connection is working. If none of that helps, contact support.